Our return policy is based on fairness, common sense and British law. If your product arrives damaged or defective, we would ask you to contact us immediately. Our terms state you must inform us within 24 hours.

If you are not satisfied with an item, please inform us and return the item. We will issue a refund on receipt. 

If an order goes missing we will replace or refund.  If the courier or post has attempted a delivery, it is your responsibility to follow this up with the carrier.  Refunds will only be issued on receipt of products back from the carrier. 

We do not offer refunds for international order issues arsing from country specific customs and duties costs. We ship our goods at 0% tax and it your responsibility to liaise with your customs to release the goods. Refunds will only be issued on receipt of products back from the carrier minus shipping costs. 

If an order goes missing we replace or refund you. You cannot return anything or request a refund 30 days after the purchase date. Please email graham@hayesmeadow.com or call  01837 608242